Returns & Refunds
OUR REFUND POLICY:
Please choose carefully. We don't normally give refunds if you simply change your mind or make a wrong decision. You can choose between a refund, exchange or credit note where goods are faulty, wrongly described, different from a sample shown to you or don't do what they are supposed to do.
Please retain your receipt for proof of purchase.
RETURN OF GOODS:
Goods that are supplied in error or are defective maybe return to Nepean Office Furniture for replacement or credit provided written notice is given to Nepean Office Furniture with in 7 days of receiving goods.
No claim for replacement or credit will be accepted unless the original packaging and tax invoice are provided.
If the goods are damaged or marked by the buyer the extent of the replacement or credit will be at the discretion of Nepean Office Furniture.
Delivery charges are NOT refundable.
CANCELLATION OF STANDARD GOODS:
Standard items are usually off the shelf , ready-made merchandise that are in stock, generally imported goods are economically priced and offer quick lead times of a 5-7 working days. These items are not made to order items but do offer you a choice of colours from a limited range of standard colour options in the express ranges. Your order goes into process as soon as you have placed it, the process of allocating or ordering your item takes place immediately.
We ask you to choose carefully, match your colours where necessary and measure any areas you think may be a problem because we are not required to provide a refund or a replacement if you change your mind. We do not, however, want you to be inconvenienced with an item which does not meet your needs so we are happy to offer an exchange, replace the goods or provide a credit.
NOTES: Delivery Fees are Non Refundable.
EXCEPTIONS: CUSTOM MADE PRODUCTS
Unfortunately, once the items have been made to your specification and colour choice, we are unable to accept any returns