Terms & Conditions
TERM & CONDITIONS:
The terms and conditions below govern the sale of goods from Nepean Office Furniture to you the Customer.
PAYMENT & ORDER PLACEMENT:
1. A 20% deposit is required at the time of order placement.
2. The outstanding balance is to be paid on delivery or pick up. Acceptable forms of payment are cash, EFTPOS, credit card (Mastercard and Visa) and Business Cheque (made out to Nepean Office Furniture).
3.Where we agree to grant you credit, the terms of payment are strictly thirty (30) days calculated from date of invoice.
4, Once an order is placed by the Customer and accepted by Nepean Office Furniture, if the Customer thereafter wishes to cancel or vary the order, the Customer shall be liable for any costs of manufacture incurred by Nepean Office Furniture up to that point in time.
5, The Buyer must be solely responsible for their final selection including the suitability of a particular design, its dimensions, covering and colour.
ACCEPTANCE OF QUOTE:
Once a written quote is given it is valid for 30 days from their date. Please check your order carefully and ensure all details are correct and that you have clearly understood the products and services you are purchasing.
Confirmation from the customer that an order should proceed by signing the quotation and return via email or by Fax, constitutes acceptance of the quote. This is a legally binding sales agreement.
PRODUCT LEAD TIME:
We have a vast range of ready made office furniture. Items including Desks,Workstations, Bookcases, Cupboards, Drawer units, Filing cabinets and Office Chairs these are available for immediate pickup form our premises. Or delivery within 7 days.
Lead Times for Ordered Items are generally 15 working days from receipt of your order.Lead-times stated are subject to the availability of materials and components from outside suppliers. Nepean Office Furniture will not be liable for any claim arising from failure to deliver or for delay in delivery occasioned by unavailability of materials, strikes, accidents or any cause or event beyond the reasonable control of the company
CLEARANCE SALES:
Consumers' statutory rights apply whether the goods are new, 'seconds' or second-hand.
Goods sold as "Floor Stock Sale" are substantially discounted and are sold "as is" Inspection is highly recommended before purchase. All goods sold by Nepean Office Furniture are covered by warranty in accordance with the Australian Consumer Law 2011.
SECOND HAND:
Consumers' statutory rights apply whether the goods are new, 'seconds' or second-hand.
"Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure".
RETURN OF GOODS:
Goods that are supplied in error or are defective maybe return to Nepean Office Furniture for replacement or credit provided written notice is given to Nepean Office Furniture with in 7 days of receiving goods.
No claim for replacement or credit will be accepted unless the original packaging and tax invoice are provided.
If the goods are damaged or marked by the buyer the extent of the replacement or credit will be at the discretion of Nepean Office Furniture.
Delivery charges are NOT refundable.
DELIVERY & INSTALLATION:
The Delivery period of the Goods quoted by Nepean Office Furniture is an approximation only based on manufacturing and logistics lead time. Delivery can occur before or after the approximate delivery period. Nepean Office Furniture will make all reasonable efforts to deliver goods in the period agreed at the time of sale.
Standard delivery and installation charges are for Monday to Friday between 830am and 5pm. Please note: We do not profit from delivery charges and charges are quoted to reflect the nature of delivery and installation costs to us.
After hours and Saturday deliveries can be arranged however this is subject to staff availability. Please be advised that surcharges will apply to cover overtime costs.
PRICE:
All prices shown are Australian Dollars and are inclusive of GST. All products and pricings are based on the current list price, however we reserve the right to change prices without notice.
Please note that bulk orders may attract a discounted price - please contact our office to determine if you qualify.
PRICE MATCHING:
We understand with the internet it is now incredibly easy to compare prices. If you find we are not the cheapest, we offer a Price Matching Guarantee to our Customers. When you provide a written quote we will guarantee to match your quoted price with an identical item. Note: Must be the same quantity and quality quoted.
Excludes: Delivery charges and Installation cost and items on sale.
Please Note: We reserve the right not to price match an item if it means Nepean Office Furniture will make a loss by price matching any quote or product.
PURCHASE ORDERS:
Official Purchase Orders are accepted from organisations such as schools, hospitals, incorporated associations or companies for example. Upon receiving the order, items ordered will be dispatched as soon as possible and an invoice will be issued providing 30 days payment terms.
CANCELLATION OF CUSTOM MADE ORDERS:
Please choose carefully as we do not offer exchange or refund on the following items unless the item is faulty, significantly different from what was shown to you, not doing what it is supposed to do, or where otherwise required by law.
If you decided to cancel your custom-made to order, it is unlikely that we could re-sell it to another customer at full selling price. We'll therefore charge a cancellation fee of 20% of the order price.
INTERNET SALES POLICY:
We feel the Internet is an excellent way for you to learn more about our products. Whilst we take every care to best describe our products on our website, Our Company recommends you personally visit our showroom to see the quality and vast colour choices available in store.
If a purchase is made solely by viewing the internet, the seller assumes all liability for colour variations and wrong choice of product. Please refer to our returns & refund policy.
OUR REFUND POLICY:
Please choose carefully. We don't normally give refunds if you simply change your mind or make a wrong decision. You can choose between a refund, exchange or credit note where goods are faulty, wrongly described, different from a sample shown to you or don't do what they are supposed to do.
Please retain your receipt for proof of purchase.
TITLE AND RISK:
Title to the goods will only pass to the customer on receipt of payment in full of the price of the goods including all relevant taxes and delivery costs.
Nepean Office Furniture reserves the right to repossess goods in the customer's possession if payment is not made in full.
All Risk of damage to or loss of the Products shall pass to the Buyer when Nepean Office Furniture completes performance with reference to the physical delivery of the goods or at Collection Time.
OVERDUE ACCOUNTS:
Finance charges will be added to any outstanding balances overdue after 30 days from date of invoice at the rate of 1.5% per month overdue.
STATEMENT OF ACCOUNT:
Accounts are conducted on a monthly basis. Statements are forwarded after the end of each month.
WARRANTY & CONSUMER GUARANTEES:
All goods sold by Nepean Office Furniture are covered by warranty and consumer guarantees in accordance with Australian Consumer Law 2011 and the Competition and Consumer Act 2010.
"Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure."
Warranty is not transferrable. The goods must remain in the title of the orginal purchaser / customer at date of invoice for warranty to be valid.
The goods must be returned to Nepean office Furniture, If your product cannot be easily returned please contact us and we will arrange for the product to be assessed. Proof of purchase must also be provided.
COLOURS:
Reproduction of colours is as accurate as possible, but please note colours instore may vary slightly from what is displayed on your monitor.
COPYRIGHT:
The entire content included in this site, including but not limited to text and graphics are protected by copyright laws, and remains the property of Nepean Office Furniture.
IMAGES & ILLUSTRATIONS:
The images used in this web site are for illustrative purposes only and may not always be identical to the actual product. Nepean Office Furniture and our manufacturers reserve the right to make product enhancements or improvements at any time in order to offer superior products.
PRIVACY & CONDITIONS:
Nepean Office Furniture does not need to collect personal information about you in order for you to visit this website. If Nepean Office Furniture does wish to collect personal information then they will expressly ask you for it. Personal information, for instance will be required by Nepean Office Furniture in order for you to receive further information or consultation from Nepean Office Furniture. Nepean Office Furniture will use and manage this privacy information in accordance with all applicable privacy laws in the Commonwealth of Australia. We will not share your Personal information with any organisation outside Nepean Office Furniture. Nepean Office Furniture may keep track of the domains from which you and other people visit this website for statistical purposes.
GOVERNING LAW:
This website has been designed for use within Australia. By accessing this website you are agreeing that the Courts of New South Wales, Australia will deal with any disputes which may arise between you and us, and that the laws of New South Wales, Australia shall be the applicable law.