Internet Sales Policy

Internet & Phone Orders Policy

Not a Typical Online Store:

Nepean Office Furniture is not a conventional online shop. We don’t operate with “buy now” buttons or stock items in bulk for immediate shipment. Instead:

All internet and phone enquiries are handled personally by our team
We provide a written quotation detailing sizes, colours, fabrics, finishes, and configurations
Each quote reflects our latest competitive pricing for your selected items
Your order is processed only after you approve the quote
This approach ensures accuracy, personalised service, and tailored solutions for your workspace

Browsing Products Online:

We’re delighted that you use our website to explore styles, compare options, and learn about our products. While we aim to show colours, fabrics, and finishes as accurately as possible, screens cannot always reflect the true look or feel of a product. Comfort and fit are also highly individual.

We highly recommend visiting our showroom to see and try products in person before making a final decision.

Ordering via Internet or Phone Enquiries:

All orders made through our website or by phone are confirmed with a written quotation that includes:

Sizes and dimensions
Colours, fabrics, and finishes
Layouts, configurations, and optional features
Latest competitive pricing for your selected items

Some customers choose to proceed by approving this written quote without visiting our showroom and that’s perfectly fine. If you order this way, please note:

Colours may appear slightly different in person
Fabrics, textures, and finishes may vary
Comfort, support, and ergonomics are highly individual

By approving your quote, you acknowledge that you are happy to proceed based on the information, specifications, and images provided.

What Is Made-to-Order Office Furniture?

Made-to-order office furniture is crafted specifically for you, based on your selections. Once an order is placed, the item is manufactured to your chosen:

Sizes and dimensions
Colours, fabrics, and finishes (over 60 options available)
Layouts, configurations, and storage solutions
Hardware, edging, or design features

Because these items are tailored to your choices, they cannot be returned for a change of mind. However, they are fully covered for faults or warranty issues under the Australian Consumer Law.

Change-of-Mind Returns:

Change-of-mind returns are generally not available, particularly for made-to-order items.

For standard in-stock items, returns may be considered at our discretion if:

The product is unused, unassembled, and in original packaging
Return freight is arranged and paid by the customer
A restocking fee of 20–30% may apply

We are always happy to guide you in selecting colours, fabrics, and sizes to help you avoid any issues with your order.

Faulty, Damaged, or Incorrect Items:

If an item is faulty, damaged, or not as described, please contact us within 5 business days of delivery.

Proof of purchase and photos may be requested
Original packaging is not required for faulty claims
No restocking fees apply

We will work with you to repair, replace, or provide a refund in line with your rights under the Australian Consumer Law. If you receive an incorrect item or an item is missing, please notify us within 5 business days. We will arrange a replacement or correction at no extra cost.

Disclaimer

Due to variations in monitors, screens, and printers, colours and textures displayed online may not exactly match physical samples. If exact colour, texture, or finish is important, we strongly recommend visiting our showroom to view samples in person before finalising your order.