Returns & Refunds

Returns & Refunds Policy

We want you to be happy with your purchase! Please take the time to choose carefully before approving your quote or placing an order. This is especially important for:

Custom or made-to-order items
Products purchased sight unseen (without visiting the showroom)

We encourage visiting our showroom to see colours, fabrics, and finishes in person before making your decision.

Change-of-Mind Returns:

All orders are confirmed through a written quote, so change-of-mind returns are generally not possible. In exceptional circumstances, and at our discretion, returns may be considered if:

The product is unused, unassembled, and in original packaging
Return freight is covered by the customer
A restocking fee of 20–30% may apply
Custom or made-to-order items cannot be returned

What Is Made-to-Order Office Furniture?

Made-to-order office furniture is furniture that is specifically manufactured based on your selections, rather than taken from pre-made stock. Once an order is placed, the item is built just for you according to the size, colour, finish, fabric, layout, or configuration you choose. This type of furniture is crafted individually to meet your exact requirements, which may include:

Choosing from a wide range of sizes and dimensions
Selecting from over 60 Laminex colours, Wide choice of fabrics, or finishes
Customising layouts, configurations, and storage options
Selecting specific hardware, edging, or design features
Adjusting components to suit your workspace, accessibility needs, or aesthetic

Because these items are made specifically for your order, they cannot be resold or restocked, so change-of-mind returns do not apply. However, made-to-order items are still fully covered for faults or warranty issues under the Australian Consumer Law.

Faulty, Damaged, or Incorrect Items

If an item is faulty, damaged, or not as described, please contact us within 5 business days of delivery.
Proof of purchase and photos may be requested to help assess your claim

Original packaging is not required for faulty item claims
No restocking fees apply

We will work with you to repair, replace, or provide a refund in accordance with your rights under the Australian Consumer Law. If you receive an incorrect item or an item is missing, please notify us within 5 business days, and we will arrange a replacement or correction at no extra cost.

How to Make a Return or Claim

To start a return or claim:

Contact us via email or phone with your order details and a description of the issue
Provide photos if the item is damaged or faulty
Follow instructions from our team to return or assess the product

We aim to make the process as smooth as possible and ensure you get a product that meets your expectations.

Contact Details

Address:	3 Robertson Place Penrith NSW 2750 Australia
Postal Address:	PO Box 7110 South Penrith NSW 2750 Australia
Phone No:	02 4721 4857
Email Address:

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