Warranty

WARRANTY & CONSUMER GUARANTEES: 

All goods sold by Nepean Office Furniture are covered by warranty and consumer guarantees in accordance with Australian Consumer Law 2011 and the Competition and Consumer Act 2010. 

"Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure."

Warranty is not transferrable. The goods must remain in the title of the orginal purchaser / customer at date of invoice for warranty to be valid.

The goods must be returned to Nepean office Furniture, If your product cannot be easily returned please contact us and we will arrange for the product to be assessed. Proof of purchase must also be provided.

The consumer examines the goods

A consumer is not entitled to a remedy if they had an opportunity to examine the goods before purchase and did not find defects that they should have noticed. For example: Second-hand goods and antiques are often sold on an 'as-is' basis.

The amount of effort that a consumer should take examining goods, if given the opportunity, depends on the nature of the goods. For new goods, very limited or no examination would be expected. However, a consumer may be entitled to a remedy for defects that they would not have found with even the most careful inspection.